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Be part of a high performing and iconic organisation!

Seeking a Training and Education Officer (Digital Support) to support Surf Life Saving NSW volunteers with the successful adoption and use of a new digital app. The role will be responsible for providing training, troubleshooting, and ongoing support to ensure that volunteers are equipped with the knowledge and tools to effectively administer training courses using the app.

What’s in it for you?

  • Flexible working environment, work from home 2 days a week
  • Salary packaging up to $15,900 to increase your net pay
  • Opportunities to learn and excel
  • Positive dynamic, purpose driven culture
  • Onsite parking
  • Lovely bush location and outlook with great staff facilities
  • Employee Assistance Program (EAP)

Key responsibilities:

  • Develop and implement a comprehensive support plan for volunteers
  • Provide training sessions and materials to educate volunteers on app functionality, features, and best practices.
  • Act as the primary point of contact for volunteers
  • Collaborate with the Training & Education Manager and app development team to communicate feedback and improvement suggestions
  • Monitor and track volunteer engagement and provide regular reporting on usage and impact.
  • Continuously assess and update support strategies
  • Cultivate a positive and supportive environment for volunteers to feel confident and empowered in utilising the app

Essential skills required:

  • Excellent interpersonal and customer service skills along with excellent written and verbal communication skills;
  • Proven experience in providing support and training to diverse groups, preferably within a volunteer or non-profit setting;
  • Ability to effectively engage and support users of varying technical abilities;
  • Confidence to liaise with a wide range of internal and external stakeholders;
  • Proven ability to work as part of a dynamic, outcomes focused team as well as operating autonomously;
  • Attention to detail and a high level of accuracy;
  • Strong positive problem solving skills and positive approach to solutions;
  • Strong work ethic and motivated approach;
  • Intermediate skills in Microsoft applications such as Word, Excel and PowerPoint
  • Willingness to work flexible hours, including outside of normal working hours
  • Motor Vehicle Licence required

Location: Belrose

Position: Full Time (Parental Leave contract)

How to apply: Visit Seek