Surf Life Saving is committed to the safety and wellbeing of every child and young person who takes part in our activities, programs, events or services.
Surf Life Saving Clubs are committed to the protection, welfare and wellbeing of all members and are dedicated to providing a positive and safe environment in line with the SLSA Member Protection Policy and Child Safe Policy.
We take an inclusive approach, dedicated to being open to all members of the Australian community and providing a safe environment, ensuring all members are treated with respect and dignity and are protected from discrimination, harassment and abuse.
Surf Life Saving strives to create a safe and nurturing environment for everyone participating in surf lifesaving by following the Member Protection Code of Conduct.
Each club has a group of dedicated volunteers who look after member protection issues. These include Member Protection Information Officers (MPIO), Complaints Manager and Child Safe Coordinator.
The MPIO is available to provide advice to all members who may have an issue or grievance at the club and is the first point of contact for any member wishing to raise a concern or wanting to know what their options are. To contact the MPIO, please email your club to arrange a call back.
The Complaints Manager will only be notified of formal complaints, after the MPIO has been contacted in the first instance. The Complaints Manager will work through the complaint and carry out the appropriate actions according to the complaints policy.
Child Safe Coordinators support the club management team to create a child safe environment at the club. More information on child safety can be found below.
After contacting the MPIO, should members wish to proceed with a formal complaint, this can be lodged via the online complaints portal.
All formal complaints are handled by a trained Complaints Manager, who will be in contact after lodgement.
We understand that in a community organisation where everyone knows each other, potential conflicts of interest can arise. We want all our members to feel able to raise any concerns they have. Please advise when you contact the club if you have any concerns regarding a conflict of interest.