Child Safe
The Child Safe Program assists Surf Life Saving (SLS) in our commitment to the protection of Children and Young People (CYP) from abuse, harm and exploitation.
Member protection is a term widely used in the Australian sports industry to describe the practices that sporting organisations put in place to protect their members from discrimination, harassment, abuse and other inappropriate behaviour. Member protection is important for any member-based club – both being proactive and reactive. It allows members to take part in activities in a positive and safe environment.
Each year, all SLS members sign the SLSA membership form which binds them to SLS policies such as the Member Protection and Child Safe policies.
To ensure that clubs are set up to support members and adhere to SLS’s member protection policies, SLSNSW recommends the following Member Protection Team structure, which has the member as the central point with a number of welfare roles to support.
Three key roles are:
The Member Protection Toolkit is designed to assist Member Protection Information Officers, Complaints Managers, Child Safe Co-ordinators and Club Committees to structure a team that is able to deal effectively with member protection issues.
All training workshops have been completed for the 2023/24 season. For support and advice regarding member protection and complaints, please contact jdarwin@surflifesaving.com.au
The Online Complaints System User Guide is a guide for Complaints Managers
Please ensure that you have familiarised yourself with the Complaints Resolution Policy and Flowchart prior to lodging your complaint or grievance. Lodge a complaint here.
The Member Assistance Program (‘MAP’) provides free, confidential counselling to members from NSW Surf Life Saving Clubs. Support is available to members for concerns or issues arising from their involvement in surf lifesaving, such as being involved in a critical incident or a club grievance.
Our Member Assistance Program is provided by Converge International, a leading provider for emergency services and organisations within Australia. Members are entitled to access up to four sessions to support them in their involvement with surf lifesaving. There are multiple ways that members can book a session with a counsellor from Converge.
MAP support is available via multiple modes, including:
· Face-to-face counselling
· Telehealth counselling including Live Chat and Video counselling (e.g. Teams, Zoom etc.).
· Self-help resources available on Converge International digital platform and App.
Converge International’s call centre is based in Melbourne and all calls are triaged for urgent support. The centre is open 24/7 and available 365 days a year. Standard appointments are generally available within 2 business days and can be made via multiple channels to accommodate personal needs and preferences:
· Instant online booking via the app or website: Online Booking (converge-online.com)
· Phone: 1300 687 327
· Live chat service through the website: EAP Provider Australia | Converge International
SLSNSW Organisation Code (for online/App) is: SLSNSW
The Converge International app can be downloaded for iPhone and Android devices